Select your Team for help

Customer Care

Find quick answers to common support requests.

Contact our Customer Care team with your tracking ID before the order is dispatched, and we will update the delivery address for you.

Check the live status on the tracking page first. If the delay persists, reach out to Customer Care and we will follow up with the rider immediately.

Shipping costs are based on the package weight, dimensions, and delivery distance. Cash-on-delivery and express options may carry an additional fee.

Still need help?

Our concierge-tech team is available 24/7 to solve your logistics challenges.

Support Agents Online Now

S A R +12

Average response time: < 2 mins